Destinations, hospitality brands, independent hotels, spas or hospitals, wellness product and service providers are all in the business of creating and selling wellbeing enhancing experiences. These experiences, however, are of a very personal or even of a confidential nature.
We help destinations and providers when defining, developing and implementing their wellbeing experience (WX) programme and product. This is our understanding of user experience (UX) service design within healthcare, wellness and spa environments. Our goal is to drive clients from the service business stage to the transformation business, when guests are happy to become engaged in treatments, services and experiences since they can see the benefits they will receive.
Our services include:
- Conceptual Definition
- WX D – Wellbeing Experience Mapping and Definition
- WX E – Experience Engineering
- Organizational Transformation Support
- Guest and Patient Journey Definition